Patient Intake Process

Description

Dr. Katz and his staff describes the typical first dental consultation at their Long Island practice. He discusses that it is more than just a dental visit, he likes to get to know his patients on a personal level. With this information, he is able to craft individualized care for each patient.

View transcript

[music]
Dentist: I think a new patient to our office can count as an experience very different what they have ever experience before, or will ever experience in another professional office.

Female Voice: Coming here for the first time, you’re actually amazed by just the pleasant front desk staff that they have, and the amenities list that they give you, and what’s offered for you. Just for going to the dentist. You almost actually forget that you’re at the dentist, which is kind of the idea, because nobody likes going to the dentist.

Dentist: The most important thing for somebody coming into our office is relationship-building with us, and our entire team. So a patient will sit down for a brief conversation with one of our administrative team, just as an opportunity to get to know them. And then I like to come into the office, where they are sitting and comfortable.

I want to duplicate good experiences and avoid experiences that have been negative for them in the past. And when I get to know them, I also get to know what some of their emotional needs are, what some of their deep concerns are. That’s important to me. They’re not a patient. They’re not teeth to me.

I realize that when patients come to me, they come with some sort of a dental condition, or a complaint, but really what’s driving them for care is how that condition affects their life.

Does it cause them pain which distracts them at work? Does it cause them a low self-esteem because of how it makes them appear to others? Does it interfere with their ability to enjoy life? And so these are the types of disabilities created by dental conditions that I want to hone in to and be able to treat how these dental conditions affect them in their life. Because ultimately, that’s what’s going to make a difference for them. [music]